Frequently Asked Questions
FAQ ON CONCERT OR SHOW TICKETS
1. TICKET REFUNDS & RESCHEDULE POLICY DUE TO FORCE MAJEURE EVENT
Ticket Refunds are available if the event is cancelled due to force majeure events. Ticket refunds should be received within 10 business days. Note that if your event was cancelled and you purchased tickets via Cantonproductions.com or by phone, you will automatically receive a refund and there is no need to call in. If ordered online, the refund will be through paypal, and if ordered by phone, refund will be issued back to your original credit card payment method. If you purchased tickets through the ticket outlet, please go to the ticket outlet to conduct the refund.
When the event is rescheduled due to force majeure events, you will be contacted via phone or email with the new event information as soon as we are updated. Unless notified otherwise, your ticket will be valid for the new event date. Or you can request a ticket refund by email or by phone.
2. CAN I CHOOSE THE SEATING FOR THE TICKETS I ORDERED?
Yes, you can choose seats by clicking the desired seat, if available, from the seating chart.
3. HOW CAN I PICKUP THE TICKETS I ORDERED?
Once your tickets are ready for pickup, you will be contacted by email or by phone. You may pickup your ticket(s) at the designated pickup locations and please bring a valid photo ID.
4. CAN I HAVE THE CONCERT OR SHOW TICKETS SHIPPED TO ME?
Shipping costs are extra and whether the option of shipping is available is at Canton Production’s or the concert organizer’s discretion. The “Ticket handling fee” does not include the cost of shipping the tickets.
5. WHAT IS THE RETURN OR REFUND POLICY ON TICKETS FOR CONCERTS OR SHOWS?
All ticket sales are FINAL and NON-REFUNDABLE and NON-EXCHANGABLE. By ordering tickets on this website, you acknowledge and agree to all terms and conditions.
6. WHAT IF I LOST MY CONCERT OR SHOW TICKETS?
Tickets for events that are lost during the delivery process from our company to you, or that are missing or have been destroyed, may or may not be replaceable at the discretion of Canton Productions or the concert organizer. If your tickets were purchased using cash at a Retail Outlet, whether or not to issue to you replacement tickets will also be at the discretion of Canton Productions or the concert organizer. However, in almost all cases replacement tickets will not be issued or for tickets purchased using cash at a Retail Outlet. Be prepared with the confirmation number for your purchase and the purchasing Credit Card. The operator will first verify whether the tickets are replaceable, and, if they are replaceable, then instruct you as to where and when to pick up your replacement tickets. If replacement tickets are to be issued, then we may require that they only be picked up by the person whose name appears on the credit card used to purchase the tickets and that that person must present the credit card used to purchase the tickets, along with a confirmation number and valid photo identification. Replacement tickets would require a replacement fee to be charged.
FAQ ON EVENT MANAGEMENT PROJECTS
1. I HAVE AN EVENT COMING UP, WHAT INFORMATION DO I NEED TO PROVIDE TO GET A QUOTE?
To get started with a quote, kindly share with us the following information:
-Event Start / End Times
-Event Services required, for example: themed decorations, table linens, lighting, sound, video, staging, performing acts
2. FOR THEMED DECORATIONS, WOULD YOU PROVIDE ME WITH A FEW OPTIONS TO CHOOSE FROM?
Yes, let us know the theme of your event and we will come up with a few decoration options to select from and once you have chosen the option, we’ll sit down with you to go over and fine tune the details.
3. FOR TECHNICAL DETAILS ABOUT SETUP, DO I RELAY THE INFORMATION TO THE VENUE?
We would like you to enjoy the event as much as your guests, so once we have ironed out the details about what is to be brought into the venue (for example, decorations, lighting, sound etc), we’ll connect with the venue directly to ensure a smooth load-in, setup and load-out for your event.
FAQ ON BUSINESS PROJECTS OR SOLUTIONS
1. HOW WILL I RECEIVE MY DESIGN ARTWORK ONCE IT IS FINISHED?
At your request, we will provide you with the electronic files through email or dropbox. We will send you Ready-to-print (RTP) files in the format of INDD, PSD, AI, EPS, or PDF. We’ll also keep a copy of the files on our end in case you need to update the files in the future.
2. I HAVE A CONCERT OR SHOW EVENT THAT I’M PLANNING, WOULD YOUR COMPANY BE ABLE TO HELP?
We can take on any type and any sized concert or show event. Let us know what is your concert or show and we’ll be more than happy to discuss how we can assist. We have over 20 years of experience in the field and we offer expertise in staging, lighting, video, sound, decorations, promotions, ticket planning, tour logistics and many more.
3. DO YOU OFFER PRICE MATCHING?
We don’t want to lose the opportunity to work on your project. If you have a quote on hand that is a lower price than us, share the quote with us and we’ll sit down with you and try to match the price.
4. WHAT ARE THE PAYMENT TERMS?
To start a project, we take a 50% deposit. The remaining balance is due prior to the completion of the project. We take payment by major credit cards (VISA or Mastercard or Paypal). All prices are quoted in Canadian dollars and are subject to applicable taxes.